Refund Policy

Refund requests are accepted within 24 hours of purchase. Email hello@bariatricrecipes.shop with your order number and we will take it from there.

That window is the only condition. You do not have to justify the request — though if something about the book was wrong, telling us what helps us fix it for the next reader.

The clock starts when your order is placed, which is the time printed on your receipt and on your order confirmation page.

Write to us

Email hello@bariatricrecipes.shop or use the contact form. Either reaches the same place.

Include your order number

It is in your receipt and at the top of your order confirmation page. It is the fastest way for us to find the right order.

Write from the address you ordered with

Or tell us which address it was. Orders are keyed by email, so that is how we find yours — there is no account to log into.

Every request gets an answer. If we need anything else from you, we will ask for it in the reply rather than leave you waiting.

We aim to reply within two working days, and usually faster. Once a refund is agreed, we issue it the same day.

How long the money then takes to reach you depends on the payment provider — typically a few working days for it to appear on a statement. Since no provider is connected yet, nothing is being charged today: see orders placed today.

A refund ends the licence for that order. The download links belonging to it are revoked and stop working, and any copy you have already downloaded should be deleted.

That is the trade a refund makes on a digital book: we take the collection back, you take your money back. Nothing else about your details changes — and if you want those removed too, ask and we will do that as well.

No payment provider is connected to this store yet, so checkout takes no money. If you ordered today, there is nothing to refund, because nothing was charged.

If you would rather we removed the order and its download links anyway, say the word and we will. When payments go live, this page will be updated with exactly how the money comes back, and the terms will say so too.

After 24 hours, we cannot. An e-book arrives in full the moment the link opens — there is nothing to send back and no way to un-read a recipe — so the window is short, and firm, on purpose.

Two things that look like refund problems and are not. Both are fixed free, whenever you ask:

A link that expired or ran out

Links last 7 days or 5 downloads. Running out is not losing the book: ask for a new link and we will send one.

A book you already own in a bundle

The cart removes the duplicate before you order, so the same recipes are never charged for twice. If you think that went wrong, tell us and we will check the order.

Most of what sends people to this page is a two-minute fix at our end.

The email has not arrived

It sends within a few minutes of your order. Check spam and promotions first, then ask us to resend it — there is no charge and no limit on asking.

The file will not open

Every collection is a standard PDF, which phones, tablets and computers open without extra software. If yours will not, write to us and say which device you are on.

The wrong book arrived

Tell us which one you meant and we will send the right one.

This policy sits on top of the rights your local consumer law gives you; it does not replace them. If the law where you live gives you longer than 24 hours, the law wins.